Refund policy
Returns & Refund Policy
At Nexovia, we stand by the quality of our products. That’s why we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
You have 30 days from delivery to request a return.
To be eligible for a return, items must be unused, unopened, and in their original condition, including original packaging, accessories, and proof of purchase.
Products must also be in resellable condition.
We do not accept returns for products that have been used, worn, altered, damaged, or are not in a resellable condition.
Return shipping costs are the responsibility of the customer.
If your return request is approved, we will provide you with the correct return address and instructions.
Items sent back without prior authorization will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that banks and credit card providers may take additional time to process refunds.
Shipping fees are non-refundable.
Exchanges
If your item arrives defective or damaged, we will replace it at no additional cost.
To request an exchange, please contact us at support@nexovia.co.uk with your order number and clear photos of the issue.
Damages & Issues
Please inspect your order upon arrival. If you receive an incorrect item or your product arrives damaged, contact us immediately so we can resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must be unused, unopened, in their original packaging, and in resellable condition, with proof of purchase.
Items that are used, opened, or not in resellable condition are not eligible for return.